Table of Contents

Products Covered

  • Pepwave Max Series and ENT Series Routers. The menu screens may be slightly different for Balance series modems however the steps remain the same. 


The following video will demonstrate how to update your Pepwave device firmware. 

Backing Up Configuration

Before you begin it is highly recommended you backup your Pepwave's device settings first. To backup the settings on your device navigate to the System Tab of your Pepwave Admin console and select the Configuration Tab. Then select Download under the Download Active Configurations section as shown below. The config file will begin to download. Save this file in a safe place in the event you need to restore your settings. 

Updating Device Firmware

The following video provides a walk through on updating your firmware on your Pepwave device. 

Requesting Assistance

If you feel you are not getting anywhere or there is another issue you can always reach out to our team directly by initiating a ticket here on the support portal or by emailing

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