How to Obtain a Peplink Diagnostic Report

Modified on Tue, 2 Dec, 2025 at 4:43 PM

TABLE OF CONTENTS

Products Covered
Summary
Obtaining Diagnostic Report from the Peplink Admin Panel
Obtaining Diagnostic Report from the InControl2 Group Level Dashboard
Requesting Assistance

Products Covered

All Peplink Devices

Summary

The following article outlines how to download a diagnostic report commonly required to facilitate a warranty replacement or to reinstate a warranty on Peplink devices.

Obtaining Diagnostic Report from the Peplink Admin Panel

Please follow the steps below to obtain a Diagnostic Report from a Peplink device:

Connect to the Web Admin Interface with a web browser.
Go to Status > Device. Click the Download button next to the Diagnostic Report field.
A prompt will appear for saving the file containing the Diagnostic Report to your computer.

Obtaining Diagnostic Report from the InControl2 Group Level Dashboard

Please follow the steps below to obtain a Diagnostic Report from your InControl2 Group Level Dashboard:

Step 1: Sign in to InControl2.Peplink.com

Step 2: At the Group Level Dashboard under your Device List, click Edit

Step 3: Check the box next to the device you would like to download a diagnostic report for.

Step 4: Click 'Download diagnostic reports...

Step 5: Click 'Request for a report from selected online device(s)Request for a report from selected online device(s)Request for a report from selected online device(s)

Request for a report from selected online device(s)

Step 6: Download report in ZIP format

Step 7: Click Close

Requesting Assistance

If you feel you are not getting anywhere or there is another issue you can always reach out to our team directly by initiating a ticket here on the support portal or by emailing info@mobilemusthave.com

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