TABLE OF CONTENTS


Products Covered

  • All Pepwave Devices


Summary

The following article outlines how to download a diagnostic report commonly required to facilitate a warranty replacement or to reinstate a warranty on Peplink devices. 



Please follow the steps below to obtain a Diagnostic Report from a Peplink device:

  1. Connect to the Web Admin Interface with a web browser.
  2. Go to Status > Device. Click the Download button next to the Diagnostic Report field.
  3. A prompt will appear for saving the file containing the Diagnostic Report to your computer.





Obtaining Diagnostic Report from the InControl2 Group Level Dashboard


Please follow the steps below to obtain a Diagnostic Report from your InControl2 Group Level Dashboard:



Step 1: Sign in to InControl2.Peplink.com

Step 2: At the Group Level Dashboard under your Device List, click Edit


Step 3: Check the box next to the device you would like to download a diagnostic report for.




Step 4: Click 'Download diagnostic reports...


Step 5: Click 'Request for a report from selected online device(s)Request for a report from selected online device(s)Request for a report from selected online device(s)



Request for a report from selected online device(s)

Step 6: Download report in ZIP format 


Step 7: Click Close


Requesting Assistance

If you feel you are not getting anywhere or there is another issue you can always reach out to our team directly by initiating a ticket here on the support portal or by emailing [email protected]


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