Thank you for your recent mobile internet access solution from MobileMustHave.com ("MMH"). Our products are commercial and are typically set up by IT Professionals. The user manuals provided by the manufacturers can be confusing so our team at MobileMustHave.com has put together this handy Get Started Guide to help you get surfing fast and safely!


Make sure to bookmark this page for future reference. Follow the guide below when you are ready to get your new unit online.  Get online in just a few easy steps outlined below.



Table of Contents


Introduction




Supported Products

The following guide was made to support the following products. 


Stand Alone Pepwave Max Series Mobile Routers Including:

  • Max Br1 Series Modems
  • Max Transit Series
  • Max ENT Series (excluding WiFi Setup)


Internet Bundles by MMH Including: 

  • Full-Timer Bundle
  • Speed Demon Bundles (all versions)
  • Road Warrior Bundles (all versions)
  • Ultimate Road Warrior Bundles (all versions)

What's in the Box

Pepwave Max Series Modems come with the following components. 

  • Pepwave Mobile Router
  • AC Power Adapter
  • 2 or 4 Cellular "Stubby" Antennas (quantity depends on if your modem is a category 6, 12, or 18 modem and if it as 1 or two embedded modems)
  • 1 or 2 WiFi "stubby" Antennas (quantity depends on if your modem has 2Ghz WiFi only or 2Ghz & 5Ghz Dual Band WiFi)
  • GPS Antenna (only antenna with a cable lead attached to it - small square with wire attached to it)

The Following Components are Optional Based on Your Purchase Selections at Checkout

  • Fused DC Power Cord for Direct to Battery or other 12-24 Volt DC Power Installations
  • SIM Card & Optional Data Plans

All Pepwave Max Series Bundles come with the following components. 

  • Pepwave Mobile Router
  • Exterior Roof Antenna (2-in-1, 5-in-1, or 7-in-1 Antenna Depending on Bundle)
  • AC Power Adapter
  • 2 or 4 Cellular "Stubby" Antennas (quantity depends on if your modem is a category 6, 12, or 18 modem and if it as 1 or two embedded modems)
  • 1 or 2 WiFi "stubby" Antennas (quantity depends on if your modem has 2Ghz WiFi only or 2Ghz & 5Ghz Dual Band WiFi)
  • GPS Antenna (generally not used as roof antenna has GPS antenna)
  • Fused DC Power Cord for Direct to Battery or other 12-24 Volt DC Power Installations
  • SIM Card & Optional Data Plans

Quick-Start Installation Videos

This guide provides written instructions on setting up our devices along with supplemental videos for setup. Our written instructions in this guide provide more details on setup and are updated more frequently as we identify common questions from our customers. For those who prefer a video format below are two summary videos for the initial installation of your mobile router. Additional information is below the videos. 


Max BR1 Series (MINI & MK2) Setup Video



Max TRANSIT Series (DUO & CAT 18) Setup Video




Unboxing & Initial Setup

OK, now that we've verified the contents of your setup it is time to get things set up. 


Pepwave Setup & Initial Installation

The first step is to hook up the stock antennas to the device. (We suggest starting with the stock antenna for the first-round setup and then move to a roof antenna at a later step.) WiFi and Cellular antennas look very similar but connect to different ports on your Pepwave mobile router. Before you begin, separate your antennas into groups based on the length and appearance. 

Look at the center pin of each antenna. You'll notice that certain antennas have a center pin and others do not. The antennas with center pins are "cellular" antennas. The antenna(s) missing the center pin is your "WiFi" Antenna(s). Certain models like the Max BR1 Mini only have 1 WIFI Antenna. 

The GPS antenna is optional but if you wish to take advantage of the GPS cloud functions in Peplink's Incontrol2 Cloud Portal you'll need to install this antenna. The GPS antenna can be installed and placed near a window, it does not need to be mounted outside the vehicle in most cases to function. 

Now that your antennas and sim card(s) are installed it is time to power up your modem. We recommend using the included AC adapter for initial setup and testing. You can hardwire the unit to 12v power later once you have confirmed the initial setup and testing. This also makes returns much easier should you run into an issue and need to send something back to us.


Connect antennas leads and hand tighten them. Never tighten using a wrench which may damage the router or antenna. Check your antenna connections regularly and ensure they are snug. ANTENNA WIRING DIAGRAMS LOCATED HERE. 


Ultimate Road Warrior + Customers. We recommend attaching your antenna leads in a modified configuration. See wiring diagram located here. 



Cellular Data Plan Activation


Traditional Data plans

While your Pepwave mobile router does not require a cellular data plan to function, its functionality is greatly improved when you add a cellular data plan. Cellular data plans from just about any carrier are compatible but you must select a "data only" cellular plan designed for use in a data-only device commonly referred to as a MiFi. To add a data-only plan visit your cellular carrier and request a data-only plan be added to your existing or new cellular account. Remember that data plans that are advertised as "unlimited" are not actually unlimited so plan accordingly and keep an eye on your usage using the Pepwave administration panel under the Status Tab. 


MobileMustHave Data Referral Unlimited Plan Activation

If you have purchased a data plan through MMH's Data referral plans (these are the only referral plans available for purchase on our store) then the activation process is different as you are renting your plan from a 3rd party reseller we have introduced you to. 

For reseller plan information follow the quick start guide for reseller plans available here.  


SIM Card Installation


Next, it's time to install your SIM Card(s). Your new Pepwave accepts full-size sim cards also called 2FF sims. It is extremely important that you do not install a micro or nano sim in your Pepwave device without an adapter. If you are removing a sim from a MIFI hotspot device a sim adapter may be used to increase the size of the sim. These are available for purchase here on our website. Nano and micro sims will not fit and get lost in the device which will require the unit to be sent in for repair. These issues are not covered by warranty and are fee-based repairs so take your time and make sure to install the correct size sim cards. 

 Install sim card following the instructional video below. Take special care to watch the video to ensure you have installed sims correctly.

 

Router Configuration

You have completed the physical setup of your Pepwave, now it's time to log into the administration panel and configure it to your own personal settings.  The routers administration page has a lot of settings and options and can be complicated so we've put together a brief video on getting connected to your router, setting up the standard settings, and getting surfing. 


The following video will walk you through the set up we recommend for just about everyone.   These are commercial grade devices so the set up is a bit more manual, but this allows for a lot of great options.   This video will walkthrough: 

  1. Getting Connected to Your Pepwave
  2. How the Dashboard works
  3. Suggested settings for Cell Connections
  4. How to set up/change the Wifi name and password
  5. Connect to external WiFi sources
  6. Set up application priorities
  7. General device settings
  8. Reporting & Data Usage



Roof Antenna Installation (bundle only customers)

Now that we have the Pepwave setup, tested and online, we can start thinking about your roof antenna installation.  Roof antennas greatly improve your cellular reception and also give you the ability to pick up more distant free wifi networks such as campground wifi with the majority of our modems. In the first video below we talk about antenna installation basics. If you don't feel like installing the antenna yourself you can have the antenna installed by just about any RV dealer who can install a satellite dish or TV antenna. Just make sure to pick a spot where not only your antenna fit nicely on the roof at least 18 inches away from any other antenna or interference (like an ac unit for example) but also in a location where you can route wires down easily to the Pepwave device. 

Remember to avoid mounting your roof antenna above any RV slides which will make running wires very difficult. Pick a location such as an existing media cabinet or closet centrally located in the RV that will give you access to 12v house battery power. Tip you can usually tap power for the Pepwave off of a light, Satellite dish power switch or other 12v source in your RV.



Once you are ready to install your roof antenna and route the antenna wires down from the roof, there are some key considerations. Can you safely run the wires down from the roof to your Pepwave router location using the cable lengths provided? Is there power at the location where your mobile router will reside? Are any components too close to anything that could cause interference (microwave, AC, or metal enclosure).  

Antenna Physical Installation Considerations

The overall steps for installing any of the omnidirectional antennas are close to the same.  Prepare the roof surface area with a solvent to clean the area. Poynting and Parsec antennas have a sticky pad on the bottom which makes that install very straight forward, the MobileMark antennas generally are screwed down using the optional ground plane which is required for installation on a fiberglass roof. While not shown in the videos, simply drill 4 small holes near the 12, 3, 6, 9 o'clock positions on the grounding plane. Then install the Mobilemark to the ground plane using the locking nut provided. If you have purchased our Full Timer + Bundle that includes a Parsec Doberman antenna we recommend using a ground plane. The installation is identical to the Mobilemark instructions provided earlier in this paragraph.  Route the wires down through the RV making sure to drill a hole large enough to accommodate the locking nut. Apply Dicor self-leveling sealant in a circle around the hole before pressing the antenna down to provide a watertight seal between the ground plane and the roof. Secure the antenna using 4 self-taping screws and then cover the screw heads with dabs of dicor to complete the installation. 

Below is a video installation of our Poynting Series Antenna. The Parsec Husky Series antennas on our store would be installed in a nearly identical fashion.


Antenna Wiring Digrams


Since the antenna and modem manufacturers are different in our bundles, they use slightly different naming conventions on the cable wiring which can be confusing to a first time installer. We have put together wiring diagrams for our Popular Bundles shown below. 



Troubleshooting Internet Connectivity


Most Internet connectivity issues on the road are either environmental (cellular reception, location, bad free WIFI) or because of a configuration issue. We've put together this video to help you navigate the basics of troubleshooting internet connection issues while on the road.




Manufacturer Detailed Instruction Manual


Peplink detailed user manual for Max Series modems downloadable below. 



Stuck? Need Help


Stuck and in need of help? Don't worry we have you covered with plenty of options based on your need and budget. 


MMH Forum Assistance

Check out our self-help forums located at support.mobilemusthave.com and search for the post from fellow RVers with similar issues. Can't find a similar issue, then post a forum question about an issue to get help from fellow RVers and MMH Administrators. 


More help options are coming soon. In the meantime feel free to start up a chat at MobileMustHave.com and agents will assist you as quickly as possible.