TABLE OF CONTENTS



Overview


This article will explain how to activate a new eSIM data plan using an activation code in Peplink routers. Please note that only some Peplink devices are eSIM compatible. For a full list of compatible devices, check out the "Supported models" section here: Peplink’s eSIM Technology. Additionally, your router must be under warranty. This is because eSIM activations on Peplink devices are a feature of InControl management software, which requires a PrimeCare warranty. Once the eSIM profile is loaded onto your device, a warranty is no longer needed to maintain that specific profile.


Before beginning any eSIM activation steps, the first requirement is that the router be connected to a non-cellular internet source. This is important because the router cannot update or prepare the cellular modem for eSIM activation while the modem is actively being used for its own internet connection. To avoid that conflict, you’ll need to bring the router online using Wi-Fi as WAN (or another external internet source) first. Please try following the Wi-Fi as WAN steps in that link; once that connection is established and the router is online, you can safely proceed to Step 1 of the eSIM activation process below.


Step one - Meet requirements for eSIM activation


  1. Ensure your router is registered to an InControl group you have access to
    • eSIM activations can only be accomplished through InControl. For more information about adding your device to your own InControl organization, or for how to access it if it has already been assigned, please see this article: Basics of InControl2
  2. Ready your cellular modem for the eSIM upload
    • First, ensure that the modem where you are applying this eSIM profile is not in use. We suggest that it remains in the disabled position, but it should work as long as that modem is not a priority 1, active internet source. (Learn more about Managing Multiple Internet Sources)
    • If the modem has another eSIM profile, toggle that on in the details page. Most routers will have a "Peplink eSIM" profile installed with factory settings. Toggling this on will suffice to upload the profile. If your modem has no eSIM profiles that you can toggle on, move on to the next step.
  3. Your router has a minimum firmware version of 8.4.1 (8.5.2 and above is preferred)

Step two - Access your device via InControl


(If you are unfamiliar with InControl, you can check out this article to learn more about the Basics of InControl2)


Log in to InControl. Navigate to your group (rather than your organization tab). Your group will have its own unique name that you created at some point. Locate the device in your group and click on it. See image below:



Clicking on your device will take you to the Device Details page. 


Step three - Activate the eSIM profile


From the device details page, click Settings>Device Tools. Select eSIM activation from the commands, check the "Input Manually" box, and enter your activation code into the new field. Then click submit:

 

NOTE: If you have a dual modem router, you will need to select which modem you are installing the eSIM to before entering the code.


This will likely take 1-2 minutes. If your cellular modem is unused and your other internet source is strong enough, you should see a confirmation notification appear briefly on this screen. Please ensure you keep this screen active so you can see that confirmation before it disappears.

Step four - Start using your new eSIM plan!


Access the admin panel. From the previous screen, you can easily click on "Device Details" top left to get back to your device page. From there, you can click settings again, but this time select "Remote Web Admin". This will connect you to your device's admin panel.

From there, you can access the cellular details screen for the modem where this plan was activated. You will now see BYO eSIM (A if it is your first eSIM activated, B if it is your second, etcetera) from the details screen. Toggle that on and save and apply. Leave it be for up to 15 minutes after applying and ensure it is connected.

Reaching out for support


If you have any trouble throughout this process, please reach out to our support team at support@mobilemusthave.com. We're here to help!