Table of Contents


Products Covered

  • MobileMustHave Direct Data Plans
    • B300 300GB Data Plan
    • B300 300GB Mobile Internet Resource Center Data Plan

Summary

Welcome to your new MobileMustHave cellular data plan. This article will walk you through the activation process and help you get started with your new data plan and also answer common questions about the plan including setting up your modem, how to setup payments, suspending or cancelling service and more. Lets get started. 


Activation Process


By now you should have received an email regarding activation. This was sent to the email you used at checkout on our store and was sent when your sim card shipped. Search for emails from info@mobilemusthave.com and make sure to check your spam filter as well if you cant find the activation email.  


Most activation delays are caused because customers do not read the email or reply to the activation email. We do not activate lines until they are requested for activation as many customers wish to delay activation until they are ready to travel.  


If you cannot find the email you can manually open  the activation ticket on our customer service portal. Visit http://support.mobilemusthave.com and login using the email address you used at checkout. Make sure to use the same email address. If you do not have your password, click the reset password button and a password reset link will be emailed to you. 


 

Once logged in click the ticket section and open your activation ticket. Follow the instructions within the ticket to accept any terms and request activation. See screenshots below. 



Wait Until Activation is Confirmed

Your activation will process within 24-48 hours once we receive confirmation from you that you are ready to activate by following the steps above. You will receive a confirmation that your line is active from us as well as links to setup your monthly automatic payments once the line is active. You can check the status of your activation at anytime in the same ticket shown above using https://portal.mobilemusthave.com 


Setup Your Pepwave & Install Antennas

Once your activation is confirmed it is time to setup your Pepwave. Install all of the antennas on the device. Note the center pin is reversed on certain antennas depending on if they are for WIFI or Cellular so take your time. A complete guide to setup your Pepwave is available here: Pepwave Setup Guide


Installing your SIM Card (After Activation is Confirmed) 

Only install your SIM card AFTER MobileMustHave.com has confirmed it has been activated. You must wait as if you insert the card before, it may register on the pre-paid network and this will require you to purchase a new sim causing further delay.  Make sure to install the correct size sim card. Pepwave's take full-size sim cards.


Make sure to install full size sim cards. Pepwave's only take full size sim cards!!


 Follow the video instructions below on installing SIM cards. 



Setting the APN

MobileMustHave data plan require a custom APN to be entered. Without the custom APN, your line will be throttle after 30Gb of usage. DO NOT SKIP THIS STEP.


Set your Pepwave APN to 30691.MCS and make sure to select AUTO or AT&T under the cellular carrier.  You can find detailed instructions on how to set the APN here.


Troubleshooting Connectivity

If you are having issues connecting, common issues are listed below. 


Stuck on Obtaining IP

After confirmation of activation, and updating the APN, if the device does not connect, and you see Obtaining IP for more than 5 mins please respond to the activation email or ticket in the portal and let us know that you are not able to connect.   In rare cases, your new line may not get the APN provisioned correctly by the cellular carrier.  We can refresh this to resolve the issue. 


To resolve stuck on obtaining IP please do the following: 

  1. Put APN back to auto and confirm it connects
  2. Reply to activation email that you can not connect on the custom APN
  3. Once we reply the line has been refreshed, put the custom APN back in place. 


While you are waiting for the APN refresh, you can use the data plan on auto.  However, in most cases, the line will get throttled to .3mbps download and upload if you continue to use the auto setting. While this is ok for temperate usage, please let us know if have any problems with the APN so you are not throttled.


Setting up Recurring Payments

At the time of activation, you get an email from MMH to setup your monthly payments for the data plan.  If you missed the email, you can also go to billing.mobilemusthave.com use the email you placed the order with.  Once you enter your email, you will get a link emailed to you to log in and see any current payment due or currently in a subscription.  If you would like to update your payment information in the future, it can be done here as well. 


If you missed the first sign-up email, you will be emailed a reminder closer to the first due date. 


Suspended accounts can at times require a new SIM for activation.  If this happens a new SIM card will be required before your line can be re-enabled.  Please take this into account if your account lapses or your are suspending your service. Sims are available for a fee on our store. 


Data Usage Monitoring on a Pepwave

Since this plan does have a data cap, you can use your Pepwave to manage your data usage and alert you before you run out of data.   Use the links below to be taken to articles explaining this process step by step.  


Monitoring Data Usage & Setting Bandwidth Allowance on Pepwave

Monitoring Bandwidth Usage and Setting Individual Device Limits

Enabling Email Notifications on Pepwave Devices


Note that regardless of your billing data, your usage resets on the 16th of each month.  For your first month regardless of sign up, you will still get 300Gb of usage, but every month following on the 16th your data count will reset and you can only use 300Gb per cycle. 


Requesting Cancellation 

If you wish to terminate or suspend service for the plan you may do so at any time. Canceled plans do not receive a prorated refund however your service will continue to function until the end of your 30 day billing cycle. Please remember to notify us if you wish to suspect service to avoid being sent payment reminders and suspension notices. 


Requesting Re-activation 

To reactivate service simply purchase your plan again at mobilemusthave.com. We will send you a new sim card and restart the activation process from the begining. 


Avoid Getting Suspended

Avoid getting suspended by making sure to follow our Terms of Service. Here are some additional steps to follow to avoid issues with your data line. 


Pepwave Devices Only From MobileMustHave.com: Only devices purchased from us are eligible for use on our data plans. If you are found using another device your line will be suspended and cannot be re-activated. 


Track Your Usage:  Use a device such as a Pepwave that has detailed usage and tracking dashboards to help you monitor your usage. Know your usage so that you can spot issues before your reseller flags you for suspension. While these plans have a 300gb cap and they will be suspended if they reach that limit. 


Use One Email Address: Most of us have more than one email address but we recommend using the same email address to order service and when signing up for your monthly payments. Your email addresses to cross-reference billing information and customers who use multiple email addresses for purchases can experience issues if the email addresses do not match the original purchase address. It isn't common but we recommend to customers to stick to one email address to simplify the support experience for everyone. 


Pay Your Bill: I know it sounds obvious. By far the most common reason customers are suspended is due to issues with their payment source. Avoid using a debit card that might get declined inadvertently (and debit cards are inherently more risky than credit cards since they have less cardholder protections) and always check to ensure your account has been debited each month. Getting suspe


Requesting Assistance

If you feel you are not getting anywhere or there is another issue you can always reach out to our team directly by initiating a ticket here on the support portal or by emailing info@mobilemusthave.com


Thank you for being the best part of MobileMustHave.com!