RoamLink Wireless Terms of Use
1. Introduction
Welcome to RoamLink Wireless. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
2. Services Provided
RoamLink Wireless provides data services for internet access for non-commercial use. Our services are intended for personal use only and are subject to the terms outlined in this document.
3. Acceptable Use
By using RoamLink Wireless services, you agree not to engage in any activities that:
- Violate any law, regulation, or the rights of others.
- Interfere with the network's normal operation or with other users' use and enjoyment of the network.
- Involve the transmission of unsolicited commercial emails or other forms of spam.
- Engage in activities that are harmful to or interfere with the network or services provided by RoamLink Wireless.
4. Network Management
RoamLink Wireless provides priority network access to cellular networks. Priority access speeds are subject to network availability, signal strength and other environmental factors commonly associated with cellular networks. RoamLink Wireless reserves the right to manage bandwidth and network resources to ensure the health and performance of the network and to protect access to all customers. This may include, but is not limited to, managing the bandwidth used by streaming services or other high bandwidth services.
5. Speed Tiers
RoamLink Wireless utilizes speed tiers with are either optional or enforced depending on your specific rate plan. A speed tier is the maximum upload and download speed available on that plan and is not a guarantee that the plan will operate at that maximum speed. Speed Tiers are either enforced or optional depending on your rate plan as outlined in each plan listing page. Enforcing a speed tier can result in customers utilizing less data and therefor lowering their costs and consumption which is why they are optionally offered to customers to help them manage their data consumption. Speed Tiers may be set by default during the activation process. Plans with enforced speed tiers typically are lower cost per month than plans with optional speed tiers. To request a speed tier be applied or removed simply email info@mobilemusthave.com for assistance. Speeds are subject to network availability, signal strength and other environmental factors commonly associated with cellular networks.
6. Data Usage Limits
Customers using over 300GB of data on a data plan with 500GB or unlimited capacity may be contacted to adjust settings on how we deliver the technology and services and be asked to utilize FusionSIM and other proprietary technologies available. Customers who exceed their data plan allotment for the month will be throttled to 512kbps data speeds. Unlimited customers who utilize more than 1TB per month in usage may be subject to additional network management practices to protect the health of the RoamLink network for all customers.
7. Roaming Agreements and Peplink FusionSIM Technology
RoamLink Wireless utilizes roaming agreements with various carriers and Peplink FusionSIM technology to deliver services to users consuming more than 300GB of data or for customers with multiple concurrent network links. This technology helps ensure consistent and reliable connectivity by managing multiple SIM cards and network links efficiently while allowing high usage customers to access large amounts of consumable data at the lowest possible prices.
8. RoamLink Connect
RoamLink Connect is a product offered by RoamLink Wireless. By subscribing to RoamLink Connect, customers agree to the following terms and conditions:
- Device Rental and Ownership: Customers pay a one-time rental fee for the device, which remains the property of RoamLink Wireless. The device must be returned within 7 days of service cancellation using a pre-paid shipping label provided by RoamLink Wireless.
- Support: Complimentary support is available Monday to Friday from 9 AM to 6 PM via email at info@mobilemusthave.com. Phone support can be coordinated by establishing a ticket number and incident via email.
- Device Return: The device must be returned with all accessories in good working order and without physical damage beyond normal wear and tear. Devices returned with excessive wear, missing accessories, or non-functional will incur a $99 restocking fee. Devices not returned will be locked and unusable except with RoamLink Connect service.
- Unlocking the Device: Customers with 12 or more months of active RoamLink Connect service may request a device unlock code to use the device with any carrier, transferring ownership to the customer at no additional charge. Customers who wish to unlock the device before 12 months may do so at the discretion of RoamLink Wireless by paying an unlock fee equivalent to the retail price of the device minus the one-time rental fee.
9. Changes to Services and Agreement
RoamLink Wireless reserves the right to change, limit, suspend, or terminate your Service or this Agreement at any time, including if you engage in any prohibited uses described in these terms and conditions, no longer reside in a RoamLink Wireless network coverage area, or engage in harassing, threatening, abusive, or offensive behavior. If your Service, Product, or account is limited, suspended, or terminated and then reinstated, you may be charged a reconnection fee. Your account may still accrue charges even if the Service is suspended. You are responsible for any charges that are incurred while your Service or account is suspended.
Under certain limited circumstances, we may also block your Device from working on our network. If the change to your Service, Product, or Rate Plan will have a material adverse effect on you, we will provide 14 days’ notice of the change. You’ll agree to any change by using your Service or Product after the effective date of the change. We may exclude certain types of calls, messages, or sessions (e.g., conference and chat lines, broadcast, international, 900 or 976 calls, etc.), in our sole discretion, without further notice.
10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
11. Limitation of Liability
RoamLink Wireless shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services. This includes, but is not limited to, damages for loss of data, loss of profits, or interruption of service.
12. Modifications to Terms and Conditions
RoamLink Wireless reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
13. Sales Tax
RoamLink Wireless provides consumer internet access services that are considered non-taxable under the Internet Tax Freedom Act. Customers not eligible for tax exemptions under the Internet Tax Freedom Act are responsible for paying any applicable taxes associated with the use of the service.
14. 7-Day Money-Back Guarantee
Customers may receive a refund, less return shipping charges, for RoamLink Wireless products and RoamLink Connect provided they request a refund within 7 days after activation of service. Full refunds are provided to customers who use less than 20GB of data from the date of activation. For customers using more than 20GB, a partial refund equal to the purchase price less the cost of the monthly pre-paid access to RoamLink Wireless will be given. Refunds for RoamLink Connect will be provided within 7 days after the receipt and inspection of returned equipment and are subject to restocking fees outlined in the RoamLink Connect section.
15. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the State of New Hampshire.
16. Contact Information
RoamLink Wireless, RoamLink Connect, and MobileMustHave.com are wholly owned by Entergy Group, LLC, located at 63 Key Road, Suite 3-1011, Keene, NH 03431. If you have any questions about these terms and conditions, please contact us at info@mobilemusthave.com.
17. Acceptance of Terms
By using RoamLink Wireless services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.