TABLE OF CONTENTS


Products Covered

MobileMustHave Wireless direct data plans:

  • M Series plans that utilize a physical SIM card


ONLY FOLLOW THIS ARTICLE IF YOUR PLAN PURCHASED EXACTLY MATCHES THE PLAN LISTED ABOVE


Summary

If you are interested in using your Pepwave modem on a MMH Wireless M Series plan using a physical SIM, some settings may need to be changed to have the modem negotiate with these networks. An APN is like a username and must be updated to tell the carrier what network you should be on. Failing to update this will result in you not being able to connect. You must update these APN settings for your data plan to connect and function properly. 


Entering the APN


Navigate to the Dashboard tab and select the cellular details button of the modem you wish to add this data plan to. 

Click the cellular details button of the cellular modem you wish to change


Scroll down Cellular Settings, select Auto under Operator Settings. Make sure to select the proper SLOT A or B based on where your sim card is located. Change the section corresponding with the correct sim card to auto. Any customer APN setting from your previous plan must be cleared.



(Optional) Bandwidth Allowance Monitoring

This step is optional, but if you would also like to set up bandwidth monitoring to automatically shut off your plan before you go over your usage, you can follow the steps at this link.  The data will reset on the 1st of each month regardless of your billing date. We suggest setting a limit of slightly less than your data cap so you know you have a little bit of data left of emergency data left if you hit the limit without knowing. 

Requesting Assistance

If you feel you are not getting anywhere or there is another issue you can always reach out to our team directly by initiating a ticket here on the support portal or by emailing [email protected]


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