Thank you for your recent mobile internet access solution from ("MMH"). Our products are commercial products and are typically set up by IT Professionals. The user manuals provided by the manufacturers can be confusing so our team at has put together this handy Get Started Guide to help you get surfing fast and safely!

Make sure to bookmark this page for future reference. Follow the guide below when you are ready to get your new unit online.  Get online in just a few easy steps outlined below.

Table of Contents


Supported Products

The following guide was made to support the following products. 

Stand Alone Pepwave Max Series Mobile Routers Including:

  • Max Br1 Series Modems
  • Max Transit Series
  • Max ENT Series (excluding WiFi Setup)

Internet Bundles by MMH Including: 

  • Full-Timer Bundle
  • Speed Demon Bundles (all versions)
  • Road Warrior Bundles (all versions)
  • Ultimate Road Warrior Bundles (all versions)

What's in the Box

Pepwave Max Series Modems come with the following components. 

  • Pepwave Mobile Router
  • AC Power Adapter
  • 2 or 4 Cellular "Stubby" Antennas (quantity depends on if your modem is a category 6, 12, or 18 modem and if it as 1 or two embedded modems)
  • 1 or 2 WiFi "stubby" Antennas (quantity depends on if your modem has 2Ghz WiFi only or 2Ghz & 5Ghz Dual Band WiFi)
  • GPS Antenna (only antenna with a cable lead attached to it - small square with wire attached to it)

The Following Components are Optional Based on Your Purchase Selections at Checkout

  • Fused DC Power Cord for Direct to Battery or other 12-24 Volt DC Power Installations
  • SIM Card & Optional Data Plans

All Pepwave Max Series Bundles come with the following components. 

  • Pepwave Mobile Router
  • Exterior Roof Antenna (2-in-1, 5-in-1, or 7-in-1 Antenna Depending on Bundle)
  • AC Power Adapter
  • 2 or 4 Cellular "Stubby" Antennas (quantity depends on if your modem is a category 6, 12, or 18 modem and if it as 1 or two embedded modems)
  • 1 or 2 WiFi "stubby" Antennas (quantity depends on if your modem has 2Ghz WiFi only or 2Ghz & 5Ghz Dual Band WiFi)
  • GPS Antenna (generally not used as roof antenna has GPS antenna)
  • Fused DC Power Cord for Direct to Battery or other 12-24 Volt DC Power Installations
  • SIM Card & Optional Data Plans

Quick-Start Installation Videos

This guide provides written instructions on setting up our devices along with supplemental videos for setup. Our written instructions in this guide provide more details on setup and are updated more frequently as we identify common questions from our customers. For those who prefer a video format below are two summary videos for the initial installation of your mobile router. Additional information is below the videos. 

Max BR1 Series (MINI & MK2) Setup Video

Max TRANSIT Series (DUO & CAT 18) Setup Video

Unboxing & Initial Setup

OK, now that we've verified the contents of your setup it is time to get things set up. 

Pepwave Setup & Initial Installation

The first step is to hook up the stock antennas to the device. (We suggest starting with the included small black antennas for first-round set up and then moving to a roof antenna at a later step.) WiFi and Cellular antennas look very similar but connect to different ports on your Pepwave mobile router. Before you begin, separate your antennas into groups based on their length and appearance. 

Look at the center pin of each antenna. You'll notice that certain antennas have a center pin and others do not. The antennas with center pins are "cellular" antennas. The antenna(s) missing the center pin are your "WiFi" Antenna(s). Certain models like the Max BR1 Mini only have 1 WIFI Antenna. 

The GPS antenna is optional but if you wish to take advantage of the GPS cloud functions in Peplink's Incontrol2 Cloud Portal you'll need to install this antenna. The GPS antenna can be installed and placed near a window, it does not need to be mounted outside the vehicle in most cases to function. 

Now that your antennas and sim card(s) are installed it is time to power up your modem. We recommend using the included AC adapter for initial setup and testing. You can hardwire the unit to 12v power later once you have confirmed the initial setup and testing. This also makes returns much easier should you run into an issue and need to send something back to us.

Connect antennas leads and hand tighten them. Never tighten using a wrench which may damage the router or antenna.

SIM Card Installation

Next, it's time to install your SIM Card(s).  Depending on the model of your Pepwave, the SIM card size requirements will differ.  Some Pepwaves (mostly older models) use the full-size 2FF SIM.  Other, newer models (such as the new Max BR1 Pro 5G or Max BR1 Pro Cat 20 use the smaller Nano-sized SIM.  Essentially, the best thing to do is make sure the SIM just barely fits into the SIM card slot.  If the SIM seems too small for the SIM card slot, it probably is.  

If you make a mistake and install a SIM that is too small, it will most likely get lost inside the Pepwave. We do offer a service to take apart your Pepwave and remove the SIM, but it is expensive. If you need this service, please reach out to our Customer Service team and they will assist you in your purchase.

Install sim card following the instructional video below. Take special care to watch the video to ensure you have installed sims correctly.

Router Configuration

You have completed the physical setup of your Pepwave, now it's time to log into the administration panel and configure it to your own personal settings.  The routers administration page has a lot of settings and options and can be complicated so we've put together a brief video on getting connected to your router, setting up the standard settings, and getting surfing. 

The following video will walk you through the setup we recommend for just about everyone.   These are commercial grade devices so the setup is a bit more manual, but this allows for a lot of great options.   This video will walkthrough: 

  1. Getting Connected to Your Pepwave
  2. How the Dashboard works
  3. Suggested settings for Cell Connections
  4. How to set up/change the Wifi name and password
  5. Connect to external WiFi sources
  6. Set up application priorities
  7. General device settings
  8. Reporting & Data Usage

Roof Antenna Installation (bundle only customers)

Now that we have the Pepwave setup, tested and online, we can start thinking about your roof antenna installation.  Roof antennas greatly improve your cellular reception and also give you the ability to pick up more distant free wifi networks such as campground wifi with the majority of our modems. In the first video below we talk about antenna installation basics. If you don't feel like installing the antenna yourself you can have the antenna installed by just about any RV dealer who can install a satellite dish or TV antenna. Just make sure to pick a spot where not only does your antenna fit nicely on the roof at least 18 inches away from any other antenna or interference (like an ac unit for example) but also in a location where you can route wires down easily to the Pepwave device. 

Remember to avoid mounting your roof antenna above any RV slides which will make running wires very difficult. Pick a location such as an existing media cabinet or closet centrally located in the RV that will give you access to 12v house battery power. Tip you can usually tap power for the Pepwave off of a light, Satellite dish power switch or other 12v source in your RV.

Once you are ready to install your roof antenna and route the antenna wires down from the roof, there are some key considerations. Can you safely run the wires down from the roof to your Pepwave router location using the cable lengths provided? Is there power at the location where your mobile router will reside? Are any components too close to anything that could cause interference (microwave, AC, or metal enclosure)?  

Antenna Physical Installation Considerations

The overall steps for installing any of the omnidirectional antennas are close to the same.  Prepare the roof surface area with a solvent to clean the area. Poynting and Parsec antennas have a sticky pad on the bottom which makes that installation very straightforward, the MobileMark antennas generally are screwed down using the optional ground plane which is required for installation on a fiberglass roof. While not shown in the videos, simply drill 4 small holes near the 12, 3, 6, 9 o'clock positions on the grounding plane. Then install the Mobilemark to the ground plane using the locking nut provided. Route the wires down through the RV making sure to drill a hole large enough to accommodate the locking nut. Apply Dicor self-leveling sealant in a circle around the hole before pressing the antenna down to provide a watertight seal between the ground plane and the roof. Secure the antenna using 4 self-taping screws and then cover the screw heads with dabs of Dicor to complete the installation. 

Below is a video installation of our Poynting Series Antenna. The Parsec Husky Series antennas on our store would be installed in a nearly identical fashion.

Troubleshooting Internet Connectivity

Most Internet connectivity issues on the road are either environmental (cellular reception, location, bad free WIFI) or because of a configuration issue. We've put together this video to help you navigate the basics of troubleshooting internet connection issues while on the road. 

Manufacturer Detailed Instruction Manual

Peplink detailed user manual for Max Series modems downloadable below. 

Stuck? Need Help

Stuck and in need of help? Don't worry we have you covered with plenty of options based on your need and budget. 

MMH Forum Assistance

Check out our self help forums located at and search for post from fellow RVers with similar issues. Can't find a similar issue, then post a forum question about an issue to get help from fellow RVers and MMH Administrators. 

More help options are coming soon. In the meantime feel free to start up a chat at and agents will assist you as quickly as possible.