Table of Contents


Products Covered


Summary


The following Terms & Conditions have been published by Phoenix Wireless, MobileMustHave.com's wireless division. These terms must be adhered to to prevent termination of service. If you have any questions message our team at info@mobilemusthave.com


Did you know you can track and monitor your usage easily with our Pepwave devices and even set limits to avoid suspension? To learn more visit our Data Monitoring & Usage Guide. 



Data Reseller Plan  - Terms of Service


Data Limits

The cellular carrier chooses to enforce fine print "abuse clauses" during peaks of high demand which can result in total account suspension which would result in hundreds of customers being shut off at once. To prevent this MobileMustHave enforces the following usage restrictions. Lines are checked daily and if your line is found to be violating the usage terms below it will be immediately suspended by our data partner. 


Phoenix Wireless - Eagle 300GB Plan

  • Data Usage Limit for 30-day period: 300GB
  • Data Usage Limit for any 7-day period: 300GB


Support Devices

At this time we are only accepting devices purchased from MobileMustHave.com. This is because devices purchased from other resellers or from ebay or other locations often have been reported stolen or otherwise are flagged by the cellular carriers for having issues. Activating these devices our agreement in jeopardy and therefor they only will activate devices purchased from MobileMustHave.com. If you are a legacy customer with a legacy device you will not need to upgrade your device however if you cancel service for any reason you will not be able to reactive service on that device unless it was purchased from Phoenix Wireless.


Reselling Service Is Expressly Prohibited

MobileMustHave does allow reselling of our cellular data services under any circumstances. If you are suspected of reselling or inquiring about reselling your account will be immediately terminated.


Requesting Cancellation

If you wish to terminate or suspend service you may do so at anytime. Cancelled plans do not receive a prorated refund so manage the timing on when you send a cancellation request carefully to ensure you do not pay for a month where you will not need the service. This means that if you pre pay for 30 days of service and cancel 1 week into that month you will not get a refund for the remaining 3 weeks. 


To avoid this plan ahead and manage your cancellation timeline. We generally say its best to give yourself a 2-3 day buffer from the last day of your billing cycle to request cancellation. If you are not sure about billing cycle date visit billing.mobilemusthave.com and login to check your subscription status.


Consider new line activation delay timelines listed on MobileMustHave.com listing pages when cancelling your account. In periods of high demand reactivating service can take upwards of 30 days. More information on reactivation of service is listed below. 


Requesting Re-activation (not due to termination)

If your service was terminated by MobileMustHave please follow the Appeal Termination instructions below. 


If you wish to reactivate service simply purchase the plan again at MobileMustHave.com to begin the process again with a new plan. Your will receive a new sim card and instructions to setup your new plan upon repurchase.


Our data reseller will be in touch with revise payment links once they confirm your account and will provide new payment links for reactivation. 


Appealing Termination

If you feel your line was terminated without violation of the terms listed here you may email Phoenix Wireless  at info@mobilemusthave.com to request an appeal. Line reactivations are at the sole discretion of Phoenix Wireless and if the cellular provider has determined your line should be suspended it cannot be re-activated under any circumstances as this is out of our control. If you are suspended and request re-activation, be prepared to provide information and proof you have put data limits in place on your Pepwave device by following the instructions listed in our Data Monitoring & Usage Guide. If Phoenix Wirelesschooses to re-instate your line you will be placed at the back of the activation queue. 


Requesting a Refund

Phoenix Wireless provides a 14 day no questions asked refund on data plans. If you are unhappy for any reason Phoenix Wireless will refund your original referral fee less the $9.00 cost of the sim card sent to you and any shipping fees elected at checkout.  Note if you request a refund your account will be suspended from future purchsae of the same plan, this is to prevent vacationers from purchasing plans for a week and requesting refunds (yes it happens). If you are past the 14 day return period you may still cancel your service at anytime by visiting billing.mobilemusthave.com and suspending your autopay.


Contacting Phoenix Wireless & MobileMustHave.com

To contact Phoenix Wireless directly email info@mobilemusthave.com. 


Thank you for being the best part of MobileMustHave.com!