Table of Contents


Products Covered

  • Pepwave Max Series, Transit Series and UBR Series Mobile Routers

Summary

This article will show you how to enable email alerting on supported Pepwave devices which include up/down alerts and bandwidth monitoring notifications. In this article we will utilize Google Gmail's mail server to route alert messages to any email address of your choosing. 


Setup Free Gmail Account 

Your Pepwave router supports advanced features including the ability to sent email alerts. In order to send email alerts your Pepwave must be configured to connect to a mail server which will route messages from the Pepwave to an email address of your choosing. In this article we will configure a free Gmail email account to act as the email server. 


To begin you must have a google gmail account. We recommend setting up a dedicated gmail account just for your Pepwave which is more secure than using a single account for your email and alerting. Visit gmail.com and sign up for a free account. Screenshot below. 


When creating your free Gmail account you must select an email address. You can select anything you wish but make sure to write down the email and password you set as you will need this in later steps. Passwords are case sensitive.


Once you have followed the steps above you will be brought to your Gmail inbox. Now it is time to enable POP/SMTP which is the transport protocol your Pepwave router uses to send email. Don't worry its easy to enable with just a few clicks in your Gmail dashboard. Once you have created an account, click the gear icon in the top right corner to bring up the Gmail "quick settings" page. Once the Quick settings pane appears, click  "See all settings" as shown in the screenshot below. 



This will bring up the Gmail settings page. While we will not be checking email, by enabling POP you also are enabling SMTP which is how your Pepwave will communicate with gmail to send emails to your alert email destination. Select "Forwarding and POP/IMAP" tab at the top of the setting page. Then select "enable POP for mail that arrives from now on" and last select "Save Changes".  See screenshot below. 



Congratulations, Gmail is now configured so that the Pepwave can send emails using the Gmail SMTP server. 


Enabling App-Specific Passwords:


In order to allow your Pepwave to access your Gmail SMTP service, you will need to enable App-Specific Passwords.

  1. From your Gmail Account, click your Account Icon and click "manage your Google Account"
  2. Select "Security"
  3. Under the "Signing into Google" section click "App Passwords"
  4. Set the App to "Mail"
  5. Set the Device to "Other (Custom Name)"
  6. Call the Device "Pepwave Email Notifications" and click "Generate"
  7. Copy this Password to your Clipboard/Notes to use in the next step below.

 


Configuring Pepwave to Send Email Alerts

Next you must login to the Pepwave to configure your email alert preferences. Make sure you are connected to your Pepwave's WiFi or LAN port via ether net cable. Login to your Pepwave's administration console using a web browser. By default the console is located at http://192.168.50.1.. If you need help accessing your Pepwave's admin console we recommend reading our Quick Start Guide. 


Navigate to the "System" tab in the Pepwave admin console. Then click "Email Notification" on the left sub-tab as shown below in the attached screenshot. From there you must follow the following steps. 


  • Check the "Enable" checkbox under Email Notification as shown below. 
  • enter "smtp.gmail.com" in the SMTP server and select "Require authentication" as shown below
  • Under Connection Security select "STARTTLS" from the drop-down. 
  • Under SMTP Username enter your Gmail email address that you created in the previous step. 
  • Under SMPT Password enter the App-Specific Password you generated above
  • Under Senders Email Address, once again enter your Gmail email address. 
  • Under Recipient Email Address enter the email address you wish to send the email alerts to. You may enter multiple email addresses on each line if you wish to alert more than one email address. 


Click the "Test Email Notification" box and the Pepwave will open a test dialog box where you can send a test email. If you receive an error double-check your credentials as you probably missed a capital letter or have a minor spelling error in the email or password. 


Make sure to click the Save button at the bottom. You then must Click "Apply Changes" in order to save your work. See the screenshot below. 



Enabling Bandwidth Alerts

Your Pepwave can send email alerts and by default will send alerts when you consume 75% and 95% of the data threshold set on the router. To enable Bandwidth Allowance Monitoring which will also enable these alerts please follow our Bandwidth Allowance Article here. 


Requesting Assistance

If you feel you are not getting anywhere or there is another issue you can always reach out to our team directly by initiating a ticket here on the support portal or by emailing info@mobilemusthave.com


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