Table of Contents
Products Covered
Reminder: MobileMustHave.com does not have relationships directly with cellular data providers. We provide a referral service. This is an introduction to a data reseller that we have vetted to provide you service. All requests for activations/reactivation/billing & customer service are handled by the 3rd party reseller, not by MobileMusthave.comSummary
"Data referral plans" or "reseller data plans" as many people call them can be confusing to understand and manage. This is because you are entering into a relationship with a 3rd party reseller, not the cellular carrier themselves and each reseller has different rules and policies on how they manage access to lines on their account.
The following Terms & Conditions have been published by our data reseller and must be adhered to prevent termination of service. If you have any questions you may email the data partner directly at [email protected] which forwards to the partner directly.
Did you know you can track and monitor your usage easily with our Pepwave devices and even set limits to avoid suspension? To learn more visit our Data Monitoring & Usage Guide. Data Reseller Plan - Terms of Service
Data Limits
While the plans provided by our reseller are technically unlimited. The cellular carrier chooses to enforce fine print "abuse clauses during peaks of high demand which can result in total account suspension which would result in hundreds of customers being shut off at once. To prevent this the data partner enforces the following usage restrictions. Lines are checked daily and if your line is found to be violating the usage terms below it will be immediately suspended by our data partner.
AT&T Reseller Domestic Data Plans:
- Data Usage Limit for 30-day period: 500GB
- Data Usage Limit for any 7-day period: 300GB
AT&T Reseller International Data Plans:
- Data Usage Limit for 30-day period: 500GB
- Data Usage Limit for any 7-day period: 300GB
Sprint Reseller Domestic Data Plans:
- Data Usage Limit for 30-day period: 800GB
Support Devices
At this time our data reseller is only accepting Pepwave devices purchased from MobileMustHave.com. This is because devices purchased from other resellers or from ebay or other locations often have been reported stolen or otherwise are flagged by the cellular carriers for having issues. Activating these devices puts the resellers account in jeopardy and therefore they only will activate devices purchased from MobileMustHave.com. If you are a legacy customer with a legacy device you will not need to upgrade your device however if you cancel service for any reason you will not be able to reactive service on that device without direction permission from the data reseller.
Reselling Service Is Expressly Prohibited
Our data partner does not allow reselling of his services under any circumstances. If you are suspected of reselling or inquiring about reselling your account will be immediately terminated.
Requesting Cancellation
If you wish to terminate or suspend service you may do so at any time. Canceled plans do not receive a prorated refund so manage the timing on when you send a cancellation request carefully to ensure you do not pay for a month where you will not need the service. This means that if you pre-pay for 30 days of service and cancel 1 week into that month you will not get a refund for the remaining 3 weeks.
To avoid this plan ahead and manage your cancellation timeline. We generally say it's best to give yourself a 2-3 day buffer from the last day of your billing cycle to request cancellation. If you are not sure about the billing cycle date you may request it from the data reseller by emailing [email protected]. Make sure to also provide the email address you used to sign up for service to ensure he can look up your account quickly.
You can also log into paypal.com or stripe.com depending on who your monthly billing is set up with and suspend your auto payments without speaking to anyone. MMH requires resellers to use payment portals that customers have access to to ensure you always have access to your payment terms and control what and when you are charged.
Consider new line activation delay timelines listed on MobileMustHave.com listing pages when cancelling your account. In periods of high demand reactivating service can take upwards of 30 days. More information on reactivation of service is listed below. Requesting Re-activation (not due to termination)
If your service was terminated by the data partner please follow the Appeal Termination instructions below. If your service was not terminated but simply canceled and you wish to resume service and do not purchase another referral plan on MobileMustHave.com. It is generally more expensive to do so, and you have already paid us for the introduction to the data reseller so we cannot process a second introduction when one has already been made.
If you wish to reactivate your service you will need a new sim card which can be purchased on our store. Once you have your new sim card email the data partner at [email protected] and provide the following information in your request.
- Full name and email address your account was under previously
- Original MMH Order Number. This number begins with OLS
- SIM ICCID Number, generally beginning with 8901 or 8904 (type carefully as mistakes will delay activation)
- IMEI Number of Modem. Your IMEI is printed on the original box the modem came in, or under the dashboard --> cellular details tab of Pepwave devices.
Our data reseller will be in touch with revised payment links once they confirm your account and will provide new payment links for reactivation.
Appealing Termination
If you feel your line was terminated without violation of the terms listed here you may email the data partner directly at [email protected] to request an appeal. Line reactivations are at the sole discretion of the data reseller and MobileMustHave.com and our staff have zero control over a suspension or reactivation however you may request a reactivation. If you do so, be prepared to tell the reseller how you have resolved the issue including how you have put data limits in place on your Pepwave device by following the instructions listed in our Data Monitoring & Usage Guide. . If the data partner chooses to re-instate your line you will be placed at the back of the activation queue and may wait upwards of 30 days for your line to be re-activated.
Requesting a Refund
MobileMustHave.com guarantees the referral for a period of 14 days from the date of activation. If you are unhappy for any reason MobileMusthave.com will refund your original referral fee less the $9.00 cost of the sim card sent to you and any shipping fees elected at checkout. If you are past the 14 day return period you may still cancel your service at anytime by contacting the data partner directly using the information below.
Contacting Data Partner
To contact the data partner directly email [email protected]. The data partner uses our email domain but they are not MobileMustHave.com employees. They use our email address to simplify communication but the emails are simply forwarded to them so please do not confuse their staff with ours.
Contacting MobileMustHave
If you wish to contact our team directly you may do so at any time by emailing [email protected], opening a ticket on this customer portal or by starting up a chat at mobilemusthave.com.
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